Better access to government aid information

Instead of sifting through information or filling out a pre-defined form, people using online platform SupportGoWhere will soon be able to describe their situation and needs in their own words to get a recommendation on suitable support schemes.

Singapore is piloting the use of large language models (LLMs) in the platform’s Support Recommender tool to enhance the delivery of government services, Minister for Communications and Information Josephine Teo (right) said on Thursday.

LLMs are deep-learning algorithms that can recognise, summarise, translate, predict and generate content based on knowledge gained from massive data sets.

SupportGoWhere, launched in 2020 during the early days of the Covid-19 pandemic, is a one-stop portal for Singaporeans to find and apply for social services and government support programmes.

The move to upgrade the platform is part of a push by the Government for greater adoption of artificial intelligence (AI) innovation to develop an initial tranche of “scalable, productivity-enhancing and rapidly deployable” products that can transform the delivery of government services to citizens, Mrs Teo said.

Singapore is also tapping AI to enhance productivity and decision-making in urban planning, with the Urban Redevelopment Authority (URA) using machine learning to translate large amounts of public feedback into insights based on topics of concern and geographical areas.

“This feedback analytics prototype will support urban planners with formulating plans that more effectively address residents’ concerns,” said the minister, adding that URA is also developing a suite of AI-enabled tools under its Plan.AI strategy.

The Straits Times


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