வேலை வாய்ப்பு

Join us!

Mon - Fri, 8am to 5.30pm/8.30am to 6pm
KPI Incentives
Permanent role
Paid training provided
Work location in Chai Chee

What is your mission? 

You’ll help us deliver excellent service to our partner brands by performing these tasks: 

Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc. 
Identify customer's needs and research any existing issue to provide strategic solutions that will best address them. 
Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance to our service standards. 
Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience. 
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.  
Build sustainable relationships and engage customers by taking the extra mile.  
Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX. 

Who are we looking for? 

Higher Nitec or GCE ‘O’ Level with at least 2 years of experience in handling contact centre cases in a call centre or service industry environment OR GCE 'A' Level/Diploma/Degree without experience  
Articulate with a strong command of spoken English and Mandarin/Tamil to serve inbound calls in both languages. 
Proficient in MS Office applications with excellent keyboard skills. 
Possess good customer handling skills with a positive mindset.  
Team player who is able to adapt in a fast-paced environment.  
Strong time management skills and motivation to exceed expectations. 
Comfortable working with computers and multiple systems.  
Must be able to start on April 2026 (tentative commencement date)

LOOKING FOR 1 YEAR EXTENDABLE CONTRACT?

️DO NOT WANT TO WORK OT?

UP TO $2600 APPLY NOW UBI

⌛ 1 year contract

Working Hours

Mon to Fri - 8.30am - 5.30pm + Alt Sat 8.30am - 1pm (Half day)

Up to $2600

Job Scope 

✅  Answering enquiries via calls and emails, and providing follow-up

Requirement

✅Prior call agent / customer service experience

✅Comfortable to handle high volume of calls

Interested applicants feel free to apply directly or send your resume to [ jayden.tan@recruitfirst.co ] or Text/Whatsapp me at [ 8854 7132]

WHATSAPP ME WITH YOUR RESUME FOR FAST REPLY  

Jayden Tan

Outsourcing Team

EA License No: 13C6342

Base: $12/hr



Monday to Friday, 8.30am to 5.30pm



Jobscope:

Handle incoming calls

Replying incoming emails



Requirements:

Min A-level

1 year experience in call centre or customer service is a plus

Good communication skills



Interested please contact below! 

================================== 

WhatsApp: 93734731

Telegram : @gabawl 

 

Rapid Recruitment Asia Pte Ltd (16C8261) 

Ang Wee Li Gabriel (R25158342)

==================================

LOOKING FOR 1 YEAR EXTENDABLE CONTRACT?

️DO NOT WANT TO WORK OT?

UP TO $2600 APPLY NOW UBI

⌛ 1 year contract

Working Hours

Mon to Fri - 8.30am - 5.30pm + Alt Sat 8.30am - 1pm (Half day)

Up to $2600

Job Scope 

✅  Answering enquiries via calls and emails, and providing follow-up

Requirement

✅Prior call agent / customer service experience

✅Comfortable to handle high volume of calls

Interested applicants feel free to apply directly or send your resume to [ jayden.tan@recruitfirst.co ] or Text/Whatsapp me at [ 8854 7132]

WHATSAPP ME WITH YOUR RESUME FOR FAST REPLY  

Jayden Tan

Outsourcing Team

EA License No: 13C6342

About the Role
We are seeking professional and customer-oriented Tele Helpdesk Officers to provide reliable administrative and procedural support to users via phone and digital channels. This role focuses on handling enquiries, guiding customers through processes, and ensuring accurate follow-up in a structured service environment.

Key Responsibilities
- Handle incoming calls and enquiries related to administrative procedures, fees, billing, and payment matters
- Provide clear and accurate information on processes, submission requirements, and service-related workflows
- Serve as the primary point of contact for customer enquiries, feedback, requests, and complaints
- Perform first-level problem identification, classification, diagnosis, troubleshooting, and resolution
- Maintain comprehensive issue logs
- Escalate unresolved issues in accordance with documented problem ownership, prioritisation, and escalation procedures
- Submit monthly progress reports detailing service performance
- Support Helpdesk operations from 7.00am to 7.00pm daily, including Sundays and Public Holidays, based on assigned shifts (4-day work week)

Requirements
- Relevant experience in helpdesk, or customer service support environments
- Strong customer service, and communication skills
- Experience supporting digital platforms or e-services is an advantage
- Ability to work on a rotational shift schedule, including weekends and public holidays
- Strong sense of accountability, ownership, and service quality
- Proficiency in additional languages commonly used in Singapore will be considered an added advantage, as the role involves interaction with a diverse user base



We regret that only shortlisted candidates will be contacted.