Responsibilities:
1. Telesales sales achievement (Individual)
• Achievement of sales target set by the company. i.e. SingtelTV GA (Contents, Broadband targets, Revenue and Churn rate.)
• Develop effective Sales pitch based on promotion, policies and product updates.
2. Telesales administration
• Achieving VNR target.
• Resolve escalated complaints from customers, customer service, sales support team and other sales streams.
• Work around the CORE VALUE (Customer Focus, Challenger Spirit, Team work, Integrity and Person Execellence.
3. Customer Experience
• Resolve escalated complaints from customers, customer service, sales support team and other sales streams.
• Be SingTel Ambassador.
• Implement company’s Customer Experience policies amongst TeleSales teams (Inhouse).
• Assisting Team Leader to Improve CE index and NPS.
Requirements:
• Minimum Diploma in any profession with at least 1 year of experience in telemarketing or GCE 'A' level with at least 6 months' experience in sales
• Knowledge of internet technology
• Customer service oriented, target driven and challenge seeking
• Possess good communication skills and proficient in English language
• Ability to build rapport with customers and understand their needs
• Effective team player
• Effective interpersonal skills. Able to relate well to people at all levels
• Good communication and listening skills and able to build rapport and trust with customers
• Lively, energetic, dynamic individual with friendly disposition
• Able to perform in a fast-paced environment and work under pressure
• Able to work rotating shift and/or weekends.
Responsibilities:
1. Telesales sales achievement (Individual)
• Achievement of sales target set by the company. i.e. SingtelTV GA (Contents, Broadband targets, Revenue and Churn rate.)
• Develop effective Sales pitch based on promotion, policies and product updates.
2. Telesales administration
• Achieving VNR target.
• Resolve escalated complaints from customers, customer service, sales support team and other sales streams.
• Work around the CORE VALUE (Customer Focus, Challenger Spirit, Team work, Integrity and Person Execellence.
3. Customer Experience
• Resolve escalated complaints from customers, customer service, sales support team and other sales streams.
• Be SingTel Ambassador.
• Implement company’s Customer Experience policies amongst TeleSales teams (Inhouse).
• Assisting Team Leader to Improve CE index and NPS.
Requirements:
• Minimum Diploma in any profession with at least 1 year of experience in telemarketing or GCE 'A' level with at least 6 months' experience in sales
• Knowledge of internet technology
• Customer service oriented, target driven and challenge seeking
• Possess good communication skills and proficient in English language
• Ability to build rapport with customers and understand their needs
• Effective team player
• Effective interpersonal skills. Able to relate well to people at all levels
• Good communication and listening skills and able to build rapport and trust with customers
• Lively, energetic, dynamic individual with friendly disposition
• Able to perform in a fast-paced environment and work under pressure
• Able to work rotating shift and/or weekends.
SINGTEL
SINGTEL
via FastJobs