Working hours: Monday – Friday 10am to 6pm (including 1 hour lunch break)
Start date: Immediate
Duration: 3 months contract
Location: Somerset

Job Description:
• Making outbound calls to conduct surveys
• Updating of information
• And other ad hoc duties as assigned

EA License No: 01C4394
EA Personnel No: R1988043
EA Personnel Name: Bertram Lee

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data for national statistical information
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Understand of the surveys and Singapore standards by successful completion of the training provided
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Establish and maintain relationship with respondents throughout the project period
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Job Requirements:
• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Willing and able to persuade respondents to participate in surveys
• Excellent customer service skills - Focus on quality and customer service
• Exceptional listening and analytical skills
• Excellent interpersonal skills
• Excellent problem solving and negotiation skills
• Able to work in high pressure, stressful situations
• Solid time management skills
• Proficient in Microsoft Office
• Team player


Job Code: XYP
Email Address: tc03@persolkelly.com / xy.phua@persolkelly.com

As this position is urgent, kindly contact us @ 96168397

EA License No: 01C4394
EA Reg. ID: R1439784 (Phua Xiang Yin)

By submitting your curriculum vitae or personal data to us in connection with your job application, y

JOB SCOPE

Summary
• Coordinate all Facilities related service requests between inhouse stakeholders and Facilities department.
• Monitor, broadcast and assign manpower to site for all fire alarms.
• Monitor and communicate to the relevant section of Facilities for any anomalies in the electrical power, lifts and fire detection/protection monitoring systems.
• Coordinate isolation request for fire detection system.
• Attend to calls from lift intercom system.
• Create and closing of work orders for the department.
• To perform all duties in accordance with Marina Bay Sands policies and within the realm of the Company vision, mission and values.

Essential Job Functions
• Coordinate all requests and ensure it is being assigned to appropriate facilities shops in a timely manner.
• Documents details and tracking of requests.
• Completes records of request and action taken using MAXIMO.
• Liaise closely with facilities shop supervisors/engineers to ensure timely completion of request.
• Knowledge of CCMS, FCC and PMCS will be an added advantage.

JOB REQUIREMENTS
• At least GCE ‘O’ levels including a credit in English.
• Responsible and accountable; organized; conflict resolution; observant, self-motivated
• Pays attention to detail and fills in the gaps where others tend not to look
• Have a good command of English.
• Work independently with minimum supervision.
• Good telephone etiquette.
• Good attendance record.
• Computer literate is a must.
• Successfully manage multiple task and timeline.
• Knowledge in maintenance management software or other report generation tool will be an advantage.
• Get along with fellow Team Members and work as a team.
• Be willing to work any day of the week and any shift.
• Meet the attendance guidelines of the job and adhere to Departmental and Company policies.