Benefits:

• Shift allowance
• 13 month and Variable Bonus
• Medical Benefits

Key Responsibilities:

• Handle incoming calls and deliver consistent advice & support to customers on our services and memberships
• Resolve customers’ enquiries, complaints and feedback
• Assist with membership enrollment process
• Provide remote technical assistance to customers
• Manage outgoing calls to customers during customer journey including satisfaction survey
• Analyze each situation and escalate calls to the right team

Key Requirements:

• Possess relevant experience in the call centre / customer service environment
• Excellent communication and listening skills with the ability to empathize and provide solutions to the customers
• Excellent team working skills and flexibility in approach to work
• Strong organizational skills, ability to multi-task and detail oriented
• Able to work on rotating shift (including weekdays and weekends) - 40 hours / week

Job Responsibilities:
1) Handle customer enquires channels via direct face-to-face interactions, hotline, WhatsApp, messages, emails and social media etc effectively.
2) Disseminate customer enquires to appropriate sales staff to follow-up.
3) Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
4) Provide product, delivery, membership and promotion information including solution and consultation to customer with salespersons.
5) Arrange product collection, delivery appointment, refund, product exchange and follow up.
6) Work with various department on service recovery for case closure at customer’s level to meet the target set for case res
7) Conduct customer satisfaction and loyalty surveys like CSAT and NPAS.
8) Any other duties as assigned by the superior.
Job Requirements:
1) Ability to liaise with customers over the customer enquires channels in a professional manner.
2) Manage customers’ feedbacks or complaints efficiently in a timely manner.
3) Possess excellent computer skills especially Google Sheets, Google Drives and internet.
4) Possess excellent customer service handling skills with good attitude, positive mindset and a good team player.
5) Willing to work on a 6day work week – Retail hours:12.30pm – 9pm and Off on a fixed weekday.
6) Able to commence work within short notice.