Founded in Singapore in 2013, Castlery is an online furniture brand that creates its own distinctive, quality furniture designs and offers them at accessible prices via a seamless, fuss-free experience for the modern furniture shopper. Since then, we have grown into overseas markets like the United States and Australia.

As an e-commerce tech start-up, we move decisively on insightful data and leverage on technological solutions to supercharge our operations. We combine our individual passions and skills to create innovative work that is as exciting and unconventional as the business itself. It is a place where all ideas are listened to; where brainstorming means job titles get left at the door and where a self-starter can really make their mark.

If you are eager to make an impact at a fast-growing technology company and you have a passion for moving the needle, come join us!

Job Responsibilities

As our Category Manager, you will be in-charge of providing directions on the pricing and overall promotions of Castlery’s furniture products, and implementing new initiatives to drive growth, the responsibilities are:

• Reviewing and closely monitoring our furniture category assortment performance and implementing various action plans for improvement.
• Build product assortment strategy and assortment roadmap, to drive overall product offering growth.
• Forecasting new product demand, reviewing product pricing to ensure they meet margin targets with healthy YoY growth.
• Working closely with our internal teams (sourcing team etc.) to project manage new product development from ideation to discontinuation.
• Implementing various strategies through in-depth analysis of assortment, pricing, competitor analysis and various other market information.

Requirements

• Strong furniture category management experience and knowledge.
• Strong Project management and problem-solving skills.
• Proven track record in understanding consumer’s needs. Fast adaptation to new country/market’s consumer trends.
• Experience with mass market / marketplaces is preferred.
• Experience and knowledge in various sales and marketing principles.
• Experience in making data-driven decisions.
• Fluent in English and Mandarin to liaise with our Mandarin-Speaking teams.

SUPERVISOR

Roles & Responsibilities

May assigned to work night shift

Provide daily, weekly and monthly reports on operational results

Create and implement Standards and hold people accountable

Oversee business

Able to multi-task and perform timely reporting

Independent & fast learner

Excellent interpersonal, communication & negotiation skills

Resolves issues and disputes

☎WhatsApp : +65 9123 1453

Email: supreme.alexlee@gmail.com

Job scopes:

• Manage and coordinate all safety and health matters of all worksites and factories and ensure there are in compliance with local legislation.

• Recommend safety, environmental, health measures to the WSH committee to reach organization’s KPI.

• Develop, Review and advise the Risk Assessments (RA) and Safe Work Procedures (SWP) on the operational activities submitted in the Permit-To-Work (PTW) system before work commencement in the premises.

• Conduct risk assessments, internal audits and Incident investigations to all incidents, accidents, near misses and dangerous occurrences event within the district premises..

• Review the existing safety procedures in the workplace and recommend new safety procedures as and when required.

• Organize and / or conduct daily Workplace Safety and Health inspection and recommend corrective measures to rectify any non-compliance observed.

• Maintain relevant safety records, records and certificates required under the WSH act.

• Work with MR to implement and review the corporate Safety Management System, based on ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007, for continual improvement.

• Advise Management in all matters pertaining to safety and health including compliance with Singapore legislation

Requirements:

• Min. Diploma in engineering on marine / oil gas or relevant industries

• Preferred with workplace safety & health officer certificate and other relevant safety certifications or body, also an ISO Mgmt. System internal auditor.

• Familiar with desktop PC with Microsoft office

• Familiar basic knowledges on ISO Management system and procedures

• Min 2 years in working heavy steel fabrication shop or shipyard

• Experience to communicate with clients, third party or government officer or inspector

• Good interpersonal skills

Customer Service Manager Job Description

A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service, plus potentially overseeing a team of Customer Service agents. A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company.

The Customer Service Manager is responsible for providing a productive and motivating working environment, and addressing any issues/disputes from customers or clients. A Customer Service Manager job description generally includes:

• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Reporting back on results

• Excellent verbal and written communication skills
• Proven customer support experience
• The ability to maintain calm under pressure
• A thorough knowledge of the product or service the company they work for is offering
• Efficiency and organisational skills
• Administrative skills
• Computer literacy in order to type up reports, results and details of customer interaction

High school diploma or equivalent; college degree preferred